Frequently Asked Questions
Some times, in fact more often than not, we are still quoted to that "once I have my carpet cleaned, it will get dirty again very quickly" This is a myth but if you read some of the Q & A's you will find out why it is still a common misconception.
Q: If I
have my carpet cleaned, it will get dirty again very quickly?.
A: This has 3
answers,
Firstly, most carpet cleaning companies do
not rinse after they have cleaned the soil from the carpet or
upholstery and this leaves behind a sticky residue once the carpets
have dried in which it will attract the dust and dirt
quickly.
Secondly,
Proclene use a unique Double Rinse System and we only use
Micro-Splitters when we clean your carpet and
upholstery so that there is no sticky residue left behind and
therefore there is nothing to attract the dust or dirt so NO it
will not get dirty quickly if you use Proclene.
Thirdly, We Guarantee our carpet & upholstery
cleaning for 6 months against rapid re-soiling and we are the only
company that provides this.
Q: Why have my carpets gone stiff & feel sticky since they were cleaned?
A: The main reason for this is that the company you
used to clean your carpets used a very high alkaline cleaning
chemical to help them finish the job in hand quickly, this system is
liked by many carpet cleaners as they can do more jobs in a day. The
fact is that they are damaging your carpet and that high alkalinity
will rot the fibres in a wool carpet whilst on the other hand high
acidity will dissolve the fibres. Whenever we need to use an high
alkaline cleaning agent we always, always neutralise it to a pH
value of between 6 and 8 leaving you with carpets that are safe and
will not go stiff.
Q: Will my carpet be wet for
days.
A: When you use Proclene
the drying times are very short and usually in most
circumstances within 2 hours and in a lot of instances less that 1
hour. However with wool carpets drying times are a fair bit longer,
this is due to the fact that wool can contain 33% of its own weight
in water and still feel dry but it will actually take between 16 to
24 hours for them to be completely dry. We use the very latest equipment that cleans deep and dries
much quicker than most other carpet cleaning companies we also know what
amount of pressure is required for each carpet type, depth & density, meaning we never
allow for
water to enter the underlay or carpet backing so, no over saturating and
no risk of damage.
Q: What happens if you damage my
carpet?
A: In 35 years of cleaning carpet, Proclene have
not once had an unfortunate accident, BUT should the unfortunate
ever happen we are always fully covered by our insurance policy which
covers Proclene for customers property for up to £5,000,000.
Click here to see our insurance policy for total peace of
mind.
Q: What experience do you have?
A: Proclene have over 35 years of experience in carpet
cleaning, upholstery cleaning and drapery cleaning for both domestic
and commercial customers which include cleaning carpets in hotels and
care homes as well as houses. We always ensure that we are up to date with the latest cleaning
solutions, techniques and equipment by attending regular courses and
exhibitions.
Q: Can't I just hire a machine from B&Q or
use my Bissell!
A: These type of machines may look like they are
cleaning your carpet but the fact is they DO NOT clean deep down,
they DO NOT have the suction power to remove most of the soils and
water, also unless you have professional cleaning solutions and know
how to use them properly, you will be unable to remove stains, your
carpet will start showing the DIRT again within a couple of weeks,
BACTERIA will NOT be DESTROYED and you have a major RISK of MOULD
developing within days especially with wool carpets.
professional carpet cleaning is a given or your warranty will most likely be void, as most carpet
manufacturers insist on carpet cleaning at least once a year by a
professional.
Proclene have the correct cleaning Equipment and solutions to clean
your items with NO RISK of damage and give exceptional results
whilst maintaining your warranty.
Q: Dry Cleaning is better.
A: Dry cleaning is only good when all you want is a
temporary improvement in the appearance of your
carpet. This is because it DOES NOT clean deep down where most of
the dirt and bacteria settle, Dry cleaning can also leave a sticky
residue behind which means your carpets will start looking like they
did before you had them cleaned within weeks.
We can offer this service but we do not recommend
it, as hot water
extraction cleaning removes deep down soils & grit.