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CORONAVIRUS COVID-19 - We remain open for business, more information about cleaning through COVID-19
woolsafe approved carpet cleaners
winners of Which? Trader of the Month Trading standards award winning carpet cleaning Members of The National Carpet Cleaners Association

Carpet Cleaning During COVID-19 throughout Herefordshire.

The Government has confirmed that we can continue to work in customers homes to carry-out services, this includes cleaning services, including carpet cleaning, upholstery cleaning and rug cleaning.

During this still unprecedented time, brought upon us by the Coronavirus COVID-19 pandemic, Proclene are continuing to provide our services to the best of our abilities throughout Herefordshire, whilst ensuring 100% safe working procedures and practices to keep you, and Proclenes' technicians safe.

We are taking extra-safe precautions beyond the Government guidelines, to ensure your safety as well as our own.

All of our services have always included sanitising as standard so nothing will change on that front, the only difference is that the product has now been certified as 99.99% effective against SARS-CoV-2, which is the virus that causes COVID-19.

As you can imagine, as a professional cleaning company that has always specialised in sanitised carpet cleaning, our services are now in much greater demand as a result. With this in mind, we have put in place, what we feel to be the correct measures to ensure your safety, and that we can continue to provide our sanitising and cleaning services throughout the COVID-19 outbreak, including tier restrictions and any lock downs, obviously subject to certain health and safety criteria being met.

Your safety as well as our own is our priority, and therefore you can be 100% assured that we will not put you at risk & we will not put ourselves at risk.

SAFE for you Contactless Carpet Cleaning

For your safety and our own safety; we are requesting that our stricter and safer guidelines be adhered to rather than those set out by the government.

Proclene feel very strongly that these rules have been relaxed to much, too quickly, and as a result we would very much prefer that our customers and our technicians maintain a minimum distance of 3 metres apart, we want you as well as us to be safe, and remain fit and healthy.

What other safety measures & procedures can you expect from Proclene?

Upon arrival to your home or business we will take the following steps;
1.    We will wear a fresh face-mask
2.    Sanitise hands, don a fresh pair of disposable gloves, sanitise gloves.
3.    Knock on your door.
4.    step back 3 metres. Introduce ourselves and discuss your requirements.
5.    we will step back again so that we can lower our face mask so that you can see who you are letting in to your home, plus it's good to put a face to a name and a business.

Upon entering your home or business premises;
We would kindly request that you and your family including pets move to a room that we are not going to be entering.
We will sanitise touch points such as door handles, frames, stair handrails and light switches etc.
We will inspect each item that we will be cleaning i.e. carpet, upholstery, rugs.
We will report back to you telling you exactly what you should expect and explain any issues such as problem stains.

Upon confirmation from you, for us to proceed;
We will set up our equipment (sanitised after our previous job) and proceed to clean and sanitise your carpets, upholstery or Rugs.

Upon completion;
We will remove our tools and equipment from your property.
We will re-sanitise the same touch areas and any other areas that would have touched. We will notify you that we have finished, and request that you inspect the items cleaned to ensure that we have delivered everything that we promised, and that you are 100% delighted with our work.

Whilst you are inspecting our cleaning;
We will be outside sanitising our tools and equipment as we put them back in the van, this is so that they are safe for our next customer (just as we did for you).

Once you have confirmed that you are delighted with the cleaning we have carried-out, we will bid you a good day and leave you to enjoy the use of your freshly cleaned and sanitised carpets, upholstery & rugs.

Should you have any further safety precautions that you would like for us to have in place, please let us know.

Sanitised Carpet, Upholstery & Rug Cleaning

Those of you that have used us previously, you will know that all of our cleaning services have always been carried-out with the added use of antibacterial, antimicrobial and antiviral treatments being applied as standard. This will not change, however we will now apply a product that has been certified 99.99% effective against SARS-CoV-2.

Please note: Although It has now been confirmed that our Sanitising product is 99.99% effective against Coronavirus SARS-CoV-2 (the virus that causes the COVID-19 disease), It is important that we advise you that although we are very thorough in our cleaning processes we cannot guarantee 100% sanitisation.

We endeavour to do our utmost to provide you with the services that you are in need of.

Please stay safe and please follow the latest Government Advice.

Government Advice & Informational Videos


INFECTED SURFACES such as Credit Card Payment Terminals

Infected Door Handles

Infected Buttons on Pedestrian Crossings

Infected Buttons on Buses

Carpet & Upholstery Cleaning Review Ratings: 10 out of 10 based on 4196 reviews

All reviews below can be proven that they are Genuine.

Rug & Carpet Cleaning
As a returning customer of Proclene we can say that they are worth every penny, and we will definitely use them again. Greg was excellent and he provided excellent results, he worked hard, was very careful, and thorough, we are very pleased with the finished results, which were exactly as promised prior to starting. Proclene are trustworthy, careful, thorough and reliable. The customer care & service was also excellent. A reputable carpet cleaning company that we will definitely use again.
Carpet Cleaning
Date published: 04/11/2020
10 / 10 stars10 Star Carpet Cleaning

Upholstery, Rug & Carpet Cleaning
These are people you can trust. We used Proclene to clean our carpets, upholstery and rugs, as well as stain removal and apply stain protection. The results were excellent, the customer service was excellent and there was always someone at the end of the phone. They arrived on time, gave a clear and honest indication of results I should expect and delivered exactly as they promised. We would use Proclene again, Greg was excellent.
Upholstery Cleaning
Date published: 08/10/2020
10 / 10 stars10 Star Carpet Cleaning
National Carpet Cleaners Association Members of The National Carpet Cleaners Association TrustMark Org Government Approved Standards proclene are trustmark approved British Institute of Cleaning Science" Members of British Institute of Cleaning Science winners of which? trusted trader of the month WoolSafe Organisation Woolsafe recommended carpet & upholstery cleaners Which? Trusted Traders Proclene are approved by which? trusted traders Trading Standards Buy with Confidence Trading standards award winning carpet cleaning ISO 9001:2015 Certified ISO 9001:2015 registered cleaning company ISO 14001:2015 Certified ISO 14001:2015 Registered cleaning company