Contact Proclene Carpet Cleaning Herefordshire
View Proclene, Carpet Cleaners in a larger map
| Please note that Telephone lines are open as follows. |
| Monday - Friday: 900am - 5:30pm |
| Saturday: 9:00am - 12:00pm |
| Sunday: CLOSED |
| Bank Holidays: CLOSED |
| All calls will be connected to our office in Gloucester |
Freephone |
| 0800 488 0117 |
| Local Specialist |
| Ledbury - 01531 825 282 |
| Hereford - 01432 381 061 |
| Ross-on-Wye - 01989 569 688 |
| All other Areas please call 0800 488 0117 |
| Email Address: |
| happytohelp@proclene.com |
We take your privacy very seriously and all information supplied by you will never be passed on to any third party.
Complaints
Please see our terms and conditions by clicking here
Should you have any cause for complaint whatsoever;
Please contact us in the first instance by
Freephone: 0800 488 0117
email: complaints@proclene.com
Online: complaints form
Postal: Complaints, Proclene Limited, 88 Longhorn Avenue, Gloucester, GL1 2BZ.
Any complaint will be taken seriously and will be dealt with in a professional manner using our complaints recording and handling procedures.
All complaints will be acknowledged, recorded and registered within 24 hours, for a speedier resolution we will contact you via telephone and follow up in writing within the same 24 hour period, we will aim to provide you with an offer of resolution within 48 hours and resolve fully within 30 days from receiving the initial complaint, although we do aim to resolve as quickly as is possibly convenient to both parties.
Failure to Resolve a complaint in-house
If for some reason we are unable to resolve your complaint using our own procedures, then for your added peace of mind, as a member of the National Carpet Cleaners Association you are provided access their Dispute Resolution Service, they will provide you with an impartial review of the complaint that you may have.
The NCCA complaints service can be contacted by calling 01562 547754
or by using their form at Dispute Resolution
Service
You will need to quote
Our membership number; 3068 - Proclene Limited
Customers also have access to;
Trading Standards Approved Scheme - Buy with Confidence Complaints handling service, you can use the following link to lodge your complaint against us, our services, staff etc.,
Trading Standards Complaint Service
We will do our absolute very best to resolve any issue
or complaint that you have in the shortest of time and
causing the least inconvenience.
Complaints
Should you have any cause for complaint whatsoever
please contact us on 0800
488 0117 in the first instance, we will do
our absolute very best to resolve any issue at your earliest
convenience, however, if for some reason we are unable to
resolve your complaint using our own procedures, then for
your added peace of mind, as a Which? Trusted Trader you are
provided access to a
Dispute Resolution Ombudsman
who will provide you with an impartial review of the
complaint that you may have. In the unlikely event of a complaint arising and you
wish to refer the complaint to them please contact
Which?
Trusted Traders in the first instance on 0117 456 6031.
Our membership number is; 4030000433 - Proclene Limited
We will do our absolute very best to resolve any issue
or complaint that you have in the shortest of time and
causing the least inconvenience.
Herefordshire
United Kingdom
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