Contact Proclene Oxfordshire

Complaints

Please see our terms and conditions by clicking here

Should you have any cause for complaint whatsoever;
Please contact us in the first instance by
Freephone: 0800 488 0117
email: complaints@proclene.com
Online: complaints form
Postal: Complaints, Proclene Limited, 88 Longhorn Avenue, Gloucester, GL1 2BZ.

Any complaint will be taken seriously and will be dealt with in a professional manner using our complaints recording and handling procedures.

All complaints will be acknowledged, recorded and registered within 24 hours, for a speedier resolution we will contact you via telephone and follow up in writing within the same 24 hour period, we will aim to provide you with an offer of resolution within 48 hours and resolve fully within 30 days from receiving the initial complaint, although we do aim to resolve as quickly as is possibly convenient to both parties.

Failure to Resolve a complaint in-house

If for some reason we are unable to resolve your complaint using our own procedures, then for your added peace of mind, as a member of the National Carpet Cleaners Association you are provided access their Dispute Resolution Service, they will provide you with an impartial review of the complaint that you may have.

The NCCA complaints service can be contacted by calling 01562 547754 or by using their form at Dispute Resolution Service
You will need to quote Our membership number; 3068 - Proclene Limited

Customers also have access to;

Trading Standards Approved Scheme - Buy with Confidence Complaints handling service, you can use the following link to lodge your complaint against us, our services, staff etc.,

Trading Standards Complaint Service

We will do our absolute very best to resolve any issue or complaint that you have in the shortest of time and causing the least inconvenience.

As a returning customer of Proclene we can say that they are worth every penny, and we will definitely use them again. Greg was excellent and he provided excellent results, he worked hard, was very careful, and thorough, we are very pleased with the finished results, which were exactly as promised prior to starting. Proclene are trustworthy, careful, thorough and reliable. The customer care and service was also excellent. A reputable carpet cleaning company that we will definitely use again.

Written by: Sir and Lady Torpy

Date published: 04/11/2020

10 / 10 stars

These are people you can trust. We used Proclene to clean our carpets, upholstery and rugs, as well as stain removal and apply stain protection. The results were excellent, the customer service was excellent and there was always someone at the end of the phone. They arrived on time, gave a clear and honest indication of results I should expect and delivered exactly as they promised. We would use Proclene again, Greg was excellent.

Written by: Mrs Curtis

Date published: 08/10/2020

10 / 10 stars

Oxford
Oxfordshire
United Kingdom