Contact Proclene Oxfordshire

Complaints

Please see our terms and conditions by clicking here

Should you have any cause for complaint whatsoever;
Please contact us in the first instance by
Freephone: 0800 488 0117
email: complaints@proclene.com
Online: complaints form
Postal: Complaints, Proclene Limited, 88 Longhorn Avenue, Gloucester, GL1 2BZ.

Any complaint will be taken seriously and will be dealt with in a professional manner using our complaints recording and handling procedures.

All complaints will be acknowledged, recorded and registered within 24 hours, for a speedier resolution we will contact you via telephone and follow up in writing within the same 24 hour period, we will aim to provide you with an offer of resolution within 48 hours and resolve fully within 30 days from receiving the initial complaint, although we do aim to resolve as quickly as is possibly convenient to both parties.

Failure to Resolve a complaint in-house

If for some reason we are unable to resolve your complaint using our own procedures, then for your added peace of mind, as a member of the National Carpet Cleaners Association you are provided access their Dispute Resolution Service, they will provide you with an impartial review of the complaint that you may have.

The NCCA complaints service can be contacted by calling 01562 547754 or by using their form at Dispute Resolution Service
You will need to quote Our membership number; 3068 - Proclene Limited

Customers also have access to;

Trading Standards Approved Scheme - Buy with Confidence Complaints handling service, you can use the following link to lodge your complaint against us, our services, staff etc.,

Trading Standards Complaint Service

We will do our absolute very best to resolve any issue or complaint that you have in the shortest of time and causing the least inconvenience.

It is rare that a company meets all of their claimed performances, but in the case of Proclene every word is true. The service was worth every penny, the finished results were amazing 10+, the customer service was also 10+ amazing. I highly recommend Proclene and will only use Proclene for our carpet and upholstery cleaning needs from now on. A reputable company that arrives on time and gives you clear and honest expectations and delivers exactly what they promise.

Written by: Mr. Steve C.

Date published: 7/11/2022

10 / 10 stars

Proclene were recommended to me by my daughter. Our carpets were very stained but Proclene have made them come up lovely. I would highly recommend Proclene and I will definitely use them again. They arrived on time, gave a clear and honest indication of what I should expect and delivered on their promise. I felt safe using them and consider Proclene a reputable company. Customer service and finished results were excellent, 10 out of 10.

Written by: Teresa W.

Date published: 31/10/2022

10 / 10 stars

Oxford
Oxfordshire
United Kingdom