* All Calls will be connected to our Office in Gloucester, where we will delighted to help you

COVID-19 - ALL TECHNICIANS STILL TESTED WEEKLY and FULLY VACCINATED
woolsafe approved carpet cleaners
winners of Which? Trader of the Month Trading standards award winning carpet cleaning Members of The National Carpet Cleaners Association
GUARANTEED.....The MOST THOROUGH, DEEPEST, FAST DRYING, LONG LASTING CLEAN,
that is BABY SAFE, PET SAFE and WOOL SAFE, SANITISED and FREE from ODOURS or YOUR MONEY BACK!

Contact Proclene Carpet Cleaning Swindon.

Please use the details on this page to contact the appropriate person

Please note
Telephone lines are open as follows.
Monday - Friday: 900am - 5:30pm
Saturday: 9:00am - 12:00pm
Sunday: CLOSED
Bank Holidays: CLOSED
All calls will be connected to our office in Gloucester
Freephone
0800 488 0117
Local Specialist
Swindon - 01793 317731
All other areas
Please Call
0800 488 0117
Email Address:
happytohelp@proclene.com

Is this a commercial or domestic enquiry?









Complaints

Please see our terms and conditions by clicking here

Should you have any cause for complaint whatsoever;
Please contact us in the first instance by
Freephone: 0800 488 0117
email: complaints@proclene.com
Online: complaints form
Postal: Complaints, Proclene Limited, 88 Longhorn Avenue, Gloucester, GL1 2BZ.

Any complaint will be taken seriously and will be dealt with in a professional manner using our complaints recording and handling procedures.

All complaints will be acknowledged, recorded and registered within 24 hours, for a speedier resolution we will contact you via telephone and follow up in writing within the same 24 hour period, we will aim to provide you with an offer of resolution within 48 hours and resolve fully within 30 days from receiving the initial complaint, although we do aim to resolve as quickly as is possibly convenient to both parties.

Failure to Resolve a complaint in-house

If for some reason we are unable to resolve your complaint using our own procedures, then for your added peace of mind, as a member of the National Carpet Cleaners Association you are provided access their Dispute Resolution Service, they will provide you with an impartial review of the complaint that you may have.

The NCCA complaints service can be contacted by calling 01562 547754 or by using their form at Dispute Resolution Service
You will need to quote Our membership number; 3068 - Proclene Limited

Customers also have access to;

Trading Standards Approved Scheme - Buy with Confidence Complaints handling service, you can use the following link to lodge your complaint against us, our services, staff etc.,

Trading Standards Complaint Service

We will do our absolute very best to resolve any issue or complaint that you have in the shortest of time and causing the least inconvenience.

Complaints

Should you have any cause for complaint whatsoever please contact us on 0800 488 0117 in the first instance, we will do our absolute very best to resolve any issue at your earliest convenience, however, if for some reason we are unable to resolve your complaint using our own procedures, then for your added peace of mind, as a Which? Trusted Trader you are provided access to a Dispute Resolution Ombudsman who will provide you with an impartial review of the complaint that you may have. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031.
Our membership number is; 4030000433 - Proclene Limited

We will do our absolute very best to resolve any issue or complaint that you have in the shortest of time and causing the least inconvenience.


Registered Address; Proclene Limited, 152 Bristol Road, Gloucester, Gloucestershire GL1 5SR, England
Registered in England and Wales number: 08077705

All reviews below can be proven that they are Genuine.

Carpet and Upholstery Cleaning Testimonial Ratings: 10 out of 10 based on 4199 testimonials
Rug and Carpet Cleaning
As a returning customer of Proclene we can say that they are worth every penny, and we will definitely use them again. Greg was excellent and he provided excellent results, he worked hard, was very careful, and thorough, we are very pleased with the finished results, which were exactly as promised prior to starting. Proclene are trustworthy, careful, thorough and reliable. The customer care and service was also excellent. A reputable carpet cleaning company that we will definitely use again.
Carpet Cleaning
Date published: 04/11/2020
10 / 10 stars10 Star Carpet Cleaning

Upholstery, Rug and Carpet Cleaning
These are people you can trust. We used Proclene to clean our carpets, upholstery and rugs, as well as stain removal and apply stain protection. The results were excellent, the customer service was excellent and there was always someone at the end of the phone. They arrived on time, gave a clear and honest indication of results I should expect and delivered exactly as they promised. We would use Proclene again, Greg was excellent.
Upholstery Cleaning
Date published: 08/10/2020
10 / 10 stars10 Star Carpet Cleaning

Our Clients Include

Fraser Hart Bristol Carpet Cleaning Fraser Hart Jewellers Build Cleans for Barratt Homes Cleaning Carpets and Build Cleans for David Wilson Homes Office Cleaning and Carpet Cleaning at Rolls Royce Carpet Cleaning at CareUK Bristol Carpet cleaning for Gloucestershire County Council Cleaning carpets for University of Oxford Trusted by Fraser Hart Jewellers at the Mall Cribbs Causeway
National Carpet Cleaners Association Members of The National Carpet Cleaners Association TrustMark Org Government Approved Standards proclene are trustmark approved British Institute of Cleaning Science" Members of British Institute of Cleaning Science  WoolSafe Organisation Woolsafe recommended carpet and upholstery cleaners Which? Trusted Traders Proclene are approved by which? trusted traders Trading Standards Buy with Confidence Trading standards award winning carpet cleaning ISO 9001:2015 Certified ISO 9001:2015 registered cleaning company ISO 14001:2015 Certified ISO 14001:2015 Registered cleaning company