About Proclene Carpet and Upholstery Cleaning.
We are independent and family-run; we have provided a high-quality carpet, upholstery and antique rug cleaning service since 1982. Our commitment to providing thorough, deep, and safe cleaning of carpets and upholstery is key to our success. We ensure ultra-fast drying for improved customer experience, removing the two most common fears, wet carpets and rapid re-soiling.
We guarantee results.
When providing you or your business with our services, you will be receiving a carpet, upholstery and rug cleaning service unlike any other; to begin with, it will be carried-out by highly skilled and trained technicians, backed up with at least 40 years experience, it will be safe, thorough, detailed and deeper, yet gentle enough to retain it's ability to look good, perform better, and remain looking cleaner for much longer. You will receive a WoolSafe approved cleaning service that includes sanitising, deodorising and advanced stain removal, the price you pay will be the original price quoted, and it will be backed up with exceptional customer care and free advice.
History of Proclene.
Hello, I am Craig Haycock, the owner and Director of Proclene. To put your mind at ease let me tell you why and how I really do know about carpets and how to clean them thoroughly and safely. I credit the foundations of my knowledge to my late father, Doug Haycock who was the proprietor of ART Carpet Cleaning, established in 1963 based in Yate, Bristol. He also owned RDH Carpets which were based within Texas Homecare Stores in Taunton, Bridgwater and Merthyr Tydfil, as well as a carpet showroom on Commercial Street in Risca, Newport.
I cleaned my first carpet in 1982 while helping him at the Newport Towers Motel when I was 12, it was an exhausting three days work, but I truly enjoyed it. From then on I would help him at every opportunity available to me, and this is how I learnt the basics.
Upon leaving school, I joined dad full-time, cleaning carpets and upholstery, still alongside him because dad wanted me to know everything possible before allowing me to work on my own, to be honest, so did I, and therefore it wasn't until I was 19 that I would be working on my own.
In 1988 Texas Homecare decided they wanted to sell their own carpets instead of renting the space.
In 1989 dad unfortunately passed away leaving me to take over the business at 20 years old.
In 1993, I added Clifton Carpets and Carpet Masters to the company, helping to create a solid foundation for expanding my knowledge of carpets and construction methods, I worked with carpet weavers to educate me on known issues relating to cleaning and maintaining them, this also helped me decipher causes of issues, so that I could advise customers better.
Since then, I have cleaned carpets, upholstery, and some of the finest examples of rugs for famous and influential people, working in some of the grandest of manor homes and estates, Government departments including Schools and offices; and businesses alike, including Oxford University, Symantec, Barratt Homes, David Wilson Homes, all making Proclene become the go-to carpet cleaning company.
In 1998, I started trading as Proclene Carpet and Upholstery Cleaning, operating mainly throughout Bristol, however my reputation did take me to other locations such as London, Oxford, Brighton and many other towns, cities and villages.
In 2012, I decided to make the company Limited hence the name Proclene Limited, this was in order to create a protected brand name and to be able to grow.
With extensive knowledge and experience, I understand how carpet manufacturing processes and cleaning methods correlate to ensure safe cleaning, improved continued appearance and longer lifespans.
I teach all technicians at Proclene for at least two years before allowing them to work independently and then a further four years before allowed to cleaning sensitive carpets, fabrics and dyes.
If you want to protect your investment, you can rely on the skills of a Proclene professional carpet cleaning technician to safely clean your carpets, rugs, and upholstery.
Proclene Limited are entirely focused on you, the customer. Our policies as a company and as individuals are deep-rooted within.
Providing customers with the highest quality cleaning and exceptional customer care, never needing to return to a job to rectify problems, means maintaining excellent customer retention.
The reviews we receive are second to none, thanks to our technicians. I recommend anyone looking to use our services to read the reviews; even if you have already booked us, I encourage you to read them, we want you to be confident in knowing you have made the right choice.
Please look at the wonderful carpet cleaning reviews we receive; they really are exceptional.
Our approach to customer service is authentic and genuine. What matters to us also matters to you. That is why we are committed to being honest, trustworthy, reputable, reliable, considerate, and compassionate; it's what makes us human, friendly and approachable, and its why our customers use us again and again.
Most businesses don't care, I won't tolerate it, and I don't expect you to.
Proclene Achievements and Recommendations
Proclene's recognitions extend far and wide, not just because of my own dedication, but because we quite simply have the best team in the whole industry. Proclene technicians want to remain the best. They are constantly looking for new ways to improve their already A-class skills. This maintenance of such high standards sets Proclene apart from our competitors.
• Trading Standards Award Winners - April 2018.
• Shortlisted for Which? Trusted Trader of the Year Awards 2017.
• Which? Trusted Trader of the Month Award Winner - November 2016.
• Trading Standards - Approved, Vetted, Monitored.
• Guild of Master Craftsmen - Endorsed.
• TrustMark - Government Endorsed Standards - Certified.
• Which? Trusted Traders - Endorsed, Vetted, Monitored.
• CheckaTrade.com - Approved, Vetted, Monitored.
• WoolSafe - Registered, Trained, Qualified, Approved, Recommended.
• National Carpet Cleaners Association (NCCA) - Advanced Certified, Trained, Qualified, Approved, Recommended.
• Carpet and Rug Institute - Only Company in England to be Approved.
• Recommended by Laura Ashley.
• Recommended by our customers.
Proclene refuse to provide anything less than the highest standards in cleaning and customer service; it makes us a strong company and perfectly fits our customer's expectations.
Approved, Recommended and Knowledgeable Carpet Cleaning Company.
Results and customer service is what makes our customers happy. The professionalism of all our technicians, their skills and knowledge, and the customer service they provide make Proclene a successful carpet cleaning company and how we can continue to grow.
We genuinely care about what we do and how we do it, let's say; we like to keep perfecting perfection. We are continually looking for more ways to improve.
We are friendly, reliable, trustworthy, insurance approved and recommended by the National Carpet Cleaners Association (NCCA) and WoolSafe. We also come approved by Trading Standards.
Investing in the Future
Superior cleaning relies upon advancements in technology and investments in new technology.
Our drying times are approx. 80% faster than our competitors due to Proclene investing over £120,000 in the most powerful, efficient and latest carpet cleaning technology; it helps us provide superior results and enhances the overall customer experience increasing availability through lack of breakdowns and reducing drying times by 80%.
Investing in research and training makes us stand out above our competitors, keeping us strong within the industry and at the forefront of carpet cleaning science and technology.
Personal Promise from the Director
"I, Craig Haycock, personally, promise that we will provide you with exceptionally high-quality cleaning and excellent customer service that ensures you will be delighted. however, Should you not be delighted with every aspect and we are unable to resolve your issue, I will not charge you for the said area of issue."
All reviews below can be proven that they are Genuine.