Why use Proclene Carpet Cleaning Gloucester?
So what does make Proclene different?
what do we do that others don't?.
First and foremost Proclene's whole emphasis is on providing all of our customers with the very best in everything that we do. We don't just want you to be satisfied, this isn't enough for us, we want you to be delighted, and to feel very proud that you have chosen to use Proclene to clean your carpets, upholstery and rugs.
No matter what we are cleaning, you will know exactly what to expect before we even start to clean. We will be 100% honest with you and explain exactly what you should expect, and if we do not deliver on our promise we won't charge you.
We will not leave you feeling disappointed.
We want to be the company that you know you can turn to, and for you to recommend us knowing that we won't let you down.
Our customers come first and always will.
Proclene GUARANTEE that we will clean your carpets, upholstery and rugs to a standard that no other company in Gloucestershire can match and definitely cannot better, in-fact we are happy to be challenged in our guarantee of this.
We will also go one step further in guaranteeing that if another carpet, upholstery or rug cleaning specialist can clean your carpets and upholstery any better, leave them drier, or leave them any safer after we have just cleaned them, then we will be more than be happy to refund every penny that we charged you, and we will even refund you what they charged you.
We also guarantee that if you have just had your carpets or upholstery cleaned by another specialist and want to prove that we can't provide a better clean, put us to the test, because if we can't get them any cleaner we simply won't charge you.
All of this is GUARANTEED
- The Best Clean
- Baby and Expectant Mum Safe.
- Pet Safe.
- No Rapid Re-soiling.
- FASTEST DRYING.
Triple Rinse™ - What is it? and Why we do it.
What we do is unique, although it really doesn't need to be, this is because we take the time to Triple Rinse™ rinsing the soil from all sides of your carpet fibres, yes it takes longer, but you will see why we do it when you see the results, and you will also notice how much longer your carpets stay cleaner for.
Why do we Triple Rinse™? well that's easy, put simply, a carpet fibre has a shape, it isn't a smooth flat surface and therefore with just a single rinse pass it is impossible to remove not only the dirt and soil but also the cleaning solution from within the fibres.
Imagine the the carpet fibres are all directing towards the ceiling, and when you vacuum the carpet, the fibres start to point towards you as you pull the vacuum towards you, now as you can imagine you are only vacuuming the soil from that top surface of carpet fibres. That is why you use a back and forth action when you vacuum your carpets.
Proclene do not only rinse and extract the dirt and the water from your carpet in a single backward pass, we rinse and extract on a forward pass and a side pass too, hence the name Triple Rinse™, hence why your carpets will stay much cleaner for much longer, resulting in the need to have your carpets cleaned less often, thereby saving you money and inconvenience.
Why ISO 9001 and ISO 14001 Quality Management Systems?.
Being the only carpet cleaning company in Gloucestershire to have gained ISO 9001:2015 certification for quality and service, as well asISO 14001:2015 certification for providing a proven environmentally friendly focused service, we want you to know why, and what it is.
Primarily ISO 9001 and ISO 14001 are more aimed at businesses, however we believe that this should be equally aimed at residential customers too, as it sets out our policies and procedures, it's like a manual, and a reference guide, all rolled in to one, but it does not take away the human side of thinking, it doesn't create a environment where the computer says no, we create the management systems to be flexible, after all, every customer has different requirements.
ISO 9001 is a Quality Management System, it specifies our requirements for providing services that are of a consistent quality and customer service that is approachable, organised and friendly, both of which must meet statutory and regulatory requirements. we opted to become ISO 9001 certified to help us continually aim to improve customer satisfaction and the customer experience. We do this through listening to our customers and having regular discussions with our technicians, and industry experts such as carpet manufacturers and upholstery fabric weavers.
We search for likely issues to devise a procedure before they become a cause for complaint from a customer.
ISO 14001 is an Environmental management system, it specifies the requirements for us to use to reduce our impact on the environment and what our responsibilities are to remain environmentally focused. From sourcing cleaning solutions, equipment that uses less resources, and even how much energy we save in the office. With regards to cleaning solutions, we say "if it's bad for the environment, then it's bad for you and Proclene", so we source better products and research them to ensure they provide the desired results without being harmful in any way. The machines we operate use 40% less water but also provides a more phenomenol clean, it would be of no use if using less water did not provide a good clean. It's about getting the balances right that will enhance the customer experience whilst enhancing our environmental performance and our corporate image.
We chose to become ISO 14001 certified because, with carpet cleaning, it has an impact on the environment through the usage of large amounts of water, chemicals being used and disposed of, and because we care about the world we live and work in, we knew we had to do something better, and as soon as possible. It doesn't suddenly make us 100% environmentally friendly, it's our footpath signpost, helping us to navigate our way to reducing our impact on the environment by getting us to think about the environment, and we are taking it very seriously.
We are improving, but we want to improve even more. You never now, maybe one day we will be 100% environmentally friendly.
We truly care about our customers, we will do whatever we can for them, we will do our absolute best to make everything as easy as possible for them. We care about the carpet and upholstery cleaning results that we provide you with, and how you are treated.
We are Compassionate
We know that sometimes our customers may be feeling very emotional due to a loss of a pet or a family member, we understand and we are very happy to listen. You can also be assured that we will make everything as simple as we can for you, and we guarantee that we will not let you down, or add any further stress to you.
Superior Service .
We guarantee to take the time to provide you with a superior carpet and upholstery cleaning service that is thorough and as perfect as we can possibly make it. We will move all furniture as we NEVER EVER clean around furniture, We will reposition all furniture to the exact same place as it was, plus we will put protection in place to prevent wood dye bleeds and metal rust marks.
Spots and Stains.
We will never guarantee stain removal, but what we do guarantee is, we will use our 40 years' of experience and skills, along with our patience to spend the time that is necessary to obtain the very best possible results without causing further damage. In some cases we will reactivate the stain to enable us to rinse it out even more.
Proclene will always provide a carpet and Upholstery cleaning service (sometimes known to as steam cleaning) that is second to none and Environmentally Friendly.
Which? Award Winning Carpet Cleaning
Which? Trader of the Month for November 2016. We achieved this by putting our customers first and ensuring the very highest standards of cleaning, excellent customer service. Not forgetting all the reviews that we receive from all our customers.
You can be 100% certain that we won't let you down.
Recommended by Which? and very proud to say that we are. We undergo a yearly and very exhaustive approval process, and one of the things they do is, to speak with past customers chosen at random by a Which? Trading Standards Officer from our customer accounting system to see what they thought of the service we provided them with and if they thought we were providing value for money.
We use Micro-Splitting Technology
Micro-splitters do not contain detergents or soaps, and do not leave any harmful or sticky residue behind. They are Natural cleaning agents that break the bond between the soil and fibres in your carpet, sofa and rugs. They are proven 100% safe for babies, children and pets, and they are environmentally friendly.
The UK's Most Powerful Carpet Cleaning Machine
We use the very latest cleaning technology, for deeper cleaning and ultra fast drying, these are not like the rug doctor you can hire to do it yourself, our machines cost tens of thousands of pounds, in-fact our latest setup cost over £75,000.
Its has 3 times more vacuum suction power than any other truck-mounted carpet cleaning machine and has 6 x more suction than most portable machines. We really do leave you with much drier carpets and upholstery.
We constantly invest in technology and skills - Ensuring that we can always give you the very best service and provide you with the absolute best results. Also to ensure that you are not just happy, but delighted with our work. We never take training, knowledge and tools for granted.
Unique - 15 Steps to perfect carpet cleaning, we really will give your carpets and upholstery the best cleaning they will ever have........ guaranteed!
We are Approved, Recommended and Qualified by WoolSafe after undertaking examinations to ensure we are knowledgeable about carpet fibres and their construction, ensuring safe and thorough cleaning is always carried out.
We Sanitise and Treat Odours at no extra cost.
We KILL Superbug's for FREE!!!
MRSA, E-coli, Norovirus and many others are destroyed at no extra cost when we clean your carpets and upholstery.
We Destroy ODOURS for FREE!!!
When we clean your carpet or upholstery we destroy the bacteria that causes the odours at no extra cost.
We are Fully Trained in
the use of cleaning agents,
We know what cleaning agent to use for each fibre, be it wool, viscose, cotton, polypropylene, acrylic etc.
We are Professionally Trained,
We are NCCA Advanced trained members and spot and stain removal specialists as well as being WoolSafe trained and qualified Which is how we are able to be fully insured for over £10,000,000.
We are Fully Insured for £10,000,000 which includes Treatment Risk Cover, this means we are actually insured to clean your items, this is the main insurance which most carpet and upholstery cleaners tend to ignore, and you only find out that they were not insured to work on your items when it's too late. We are covered for this.
We have 40 years' experience.
We know fibres, weaves, dyes, processes, stains and much much more.
We wouldn't still be here if we weren't good at what we do.
We have been Cleaning Carpets and upholstery since 1982 just another reason we can get £10,000,000 public liability cover.
We will always do our absolute best to try to maintain 100% customer delight 100% of the time, see our customer reviews and if you wish to confirm any review, then just let us know.
We use Wool-Safe cleaning products that are completely safe for your carpet and upholstery.
We are Never late, we are there when we say we will be.
Proclene have the award winning combination to give you the very best carpet cleaning and upholstery cleaning service you will ever receive and it's fully guaranteed.
We have the Skills, the Training, the Knowledge, the right Attitude and the right Tools to clean your carpets and upholstery thoroughly and safely. Giving you the results that are better than what you can expect from a any other professional carpet cleaning company.
We are 100% Reliable, Honest and Trustworthy, we value our reputation and our customers. When it comes to carpet, upholstery and rug cleaning, no one works harder or invests more to provide you with the results that you deserve.
- Guaranteed - 100%
- Accurate Quotations
- Results as Promised
- Furniture moved by us
- Experienced - 40 years'
- Customer Service - ISO 9001
- Fast Drying - Guaranteed
- Stain Removal Included
- Sanitising Included
- Eco Friendly - ISO 14001
- Industry approved
- Baby Safe
- Child Safe
- Pet Safe
- WoolSafe Certified
- NCCA Certified - ADVANCED
- NCCA Qualified
- Longest Lasting Clean - GUARANTEED
- Manufacturer Approved Process
- Punctual and Reliable
- Reputable and Trustworthy
- Weekend Service Available
- Fully Insured - £5,000,000
- Card Payments Accepted
- AMEX Accepted
- Fair and Honest Prices
- 100% Total Satisfaction
- FREE Advice
- Printed and Detailed Receipt
- Rapid Re-soiling
- Sticky Residue
- Surcharges for stains
- Estimated Price
- Harmful Chemicals
- Grey marks Appearing
- Days to dry
- Bait and Switch
All reviews below can be proven that they are Genuine.