347 100
31 77 31
807 700
569 688
414 000
905 1191

* All Calls will be connected to our Office in Gloucester, where we will delighted to help you


We use the most powerful van-mounted carpet cleaning machines in the UK.
Guaranteed the Deepest Clean and the Fastest Drying

woolsafe approved carpet cleaners
winners of Which? Trader of the Month Trading standards award winning carpet cleaning Members of The National Carpet Cleaners Association
GUARANTEED.....The Most Thorough, Deepest, Fastest Drying, Longest Lasting Clean, that is Baby Safe, Pet Safe and WoolSafe, Sanitised and Free from Odours or Your Money Back!

Sorry that you have a complaint

We are extremely sorry to hear that we have not lived up to our reputation, however we will try extremely hard to resolve your issue at the soonest opportunity, and we hope that we are able to restore your confidence in using Proclene.

We are human and sometimes things can go wrong, however no one likes it when it does go wrong, and I personally will be the first to complain or let it be known, so I would very much like to know when we have not delivered 100% in what we promised you, which should be a professional skilled, thorough and safe clean.

Please do not hold back on what you would like to say, though please be civil.

Should you not be happy with the resolution we offer you, we fail to resolve your complaint or we fail to resolve your complaint within 30 days, you are then provided with access to a choice of ombudsman's, details below.

How to Complain

Please see our terms and conditions by clicking here

Should you have any cause for complaint whatsoever;
Please contact us in the first instance by
Freephone: 0800 488 0117
email: complaints@proclene.com
Online: complaints form
Postal: Complaints, Proclene Limited, 88 Longhorn Avenue, Gloucester, GL1 2BZ.

Any complaint will be taken seriously and will be dealt with in a professional manner using our complaints recording and handling procedures.

All complaints will be acknowledged, recorded and registered within 24 hours, for a speedier resolution we will contact you via telephone and follow up in writing within the same 24 hour period, we will aim to provide you with an offer of resolution within 48 hours and resolve fully within 30 days from receiving the initial complaint, although we do aim to resolve as quickly as is possibly convenient to both parties.

We will do our absolute very best to resolve any issue or complaint that you have in the shortest of time and causing the least inconvenience.

Failure to Resolve a complaint in-house

If for some reason we are unable to resolve your complaint using our own procedures, then for your added peace of mind, as a member of the National Carpet Cleaners Association you are provided access their Dispute Resolution Service, they will provide you with an impartial review of the complaint that you may have.

The NCCA complaints service can be contacted by calling 01562 547754 or by using their form at Dispute Resolution Service
You will need to quote Our membership number; 3068 - Proclene Limited

Customers also have access to;

Trading Standards Approved Scheme - Buy with Confidence Complaints handling service, you can use the following link to lodge your complaint against us, our services, staff etc.,

Trading Standards Complaint Service

Which? Trusted Trader
Dispute Resolution Ombudsman again will provide you with an impartial review of your complaint. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031.
Our membership number is; 4030000433 - Proclene Limited

We will do our absolute very best to resolve any issue or complaint that you have in the shortest of time and causing the least inconvenience.

Please enter as much information as possible

All reviews below can be proven that they are Genuine.

Carpet and Upholstery Cleaning Testimonial Ratings: 10 out of 10 based on 5013 testimonials
Whole house Carpet Cleaning
It is rare that a company meets all of their claimed performances, but in the case of Proclene every word is true. The service was worth every penny, the finished results were amazing 10+, the customer service was also 10+ amazing. I highly recommend Proclene and will only use Proclene for our carpet and upholstery cleaning needs from now on. A reputable company that arrives on time and gives you clear and honest expectations and delivers exactly what they promise.
Carpet Cleaning
Date published: 7/11/2022
★★★★★★★★★★ 10 / 10 stars
Wool Carpet Cleaning
Proclene were recommended to me by my daughter. Our carpets were very stained but Proclene have made them come up lovely. I would highly recommend Proclene and I will definitely use them again. They arrived on time, gave a clear and honest indication of what I should expect and delivered on their promise. I felt safe using them and consider Proclene a reputable company. Customer service and finished results were excellent, 10 out of 10.
Wool Carpet Cleaning
Date published: 31/10/2022
★★★★★★★★★★ 10 / 10 stars

Our Clients Include

Fraser Hart Bristol Carpet Cleaning Fraser Hart Jewellers Build Cleans for Barratt Homes Cleaning Carpets and Build Cleans for David Wilson Homes Office Cleaning and Carpet Cleaning at Rolls Royce Carpet Cleaning at CareUK Bristol Carpet cleaning for Gloucestershire County Council Cleaning carpets for University of Oxford Trusted by Fraser Hart Jewellers at the Mall Cribbs Causeway
National Carpet Cleaners Association Members of The National Carpet Cleaners Association TrustMark Org Government Approved Standards proclene are trustmark approved British Institute of Cleaning Science" Members of British Institute of Cleaning Science  WoolSafe Organisation Woolsafe recommended carpet and upholstery cleaners Which? Trusted Traders Proclene are approved by which? trusted traders Trading Standards Buy with Confidence Trading standards award winning carpet cleaning ISO 9001:2015 Certified ISO 9001:2015 registered cleaning company ISO 14001:2015 Certified ISO 14001:2015 Registered cleaning company